Welcome to Drop-in (“we,” “our,” or “us”). Drop-in is a safe, social space designed exclusively for 10–15-year-olds to engage in interest-based conversations, pop-up spaces, and skill-building activities, all in a fully moderated, age-gated environment. The platform is live and accessible only during age-appropriate hours, from 4-8 PM AEST. This Privacy Policy explains how we collect, use, and protect user information.
1. Who Can Use Drop-in?
Drop-in is available to users aged 10-15, with parental verification required for account creation. To ensure a safe and appropriate experience:
- Age-gated content ensures interactions are suitable for different age groups.
- Parents are responsible for managing their child's account and usage.
- Ongoing verification ensures users are within the appropriate age range.
- Live moderation and automated tools monitor content for safety.
2. Information We Collect
We collect minimal data to ensure safety and comply with legal requirements:
- Parent-Verified Account Data: Name, email address and location for verification.
- Non-Personal User (Child) Data: Age range and optional gender to enhance community experience.
- Automatically Collected Information: Chat activity (monitored for safety), and device info (for security purposes).
Cookies & Tracking Technology: We use cookies to improve your experience and ensure Drop-in works smoothly, without tracking or ads. By using Drop-in, you consent to our cookie use.
3. How We Use This Information
We use the data for:
- Ensuring safety and a moderated experience.
- Providing content and improving engagement.
- Detecting misuse to prevent inappropriate activity.
- Complying with legal and privacy requirements.
We do not use children's personal data for advertising, marketing, or targeted tracking.
4. Data Sharing & Disclosure
We do not sell or share personal data for marketing purposes. We may share data in the following cases:
- With Parents/Guardians: Parents can request access to their child's account activity.
- For Legal & Safety Reasons: Data may be disclosed if required by law or for safety.
- For Platform Security: To investigate violations of our guidelines.
- With Select Sponsors: We share anonymized insights with youth-focused organizations for co-creative experiences, but never personal data.
5. Data Protection & Security
We protect user data with strong security measures:
- Anonymity by default: No personally identifiable information is shared.
- End-to-end moderation: All interactions are monitored in real-time.
- Encryption: Data is stored securely and protected.
6. User & Guardian Rights
Parents have the right to:
- Review or request deletion of their child's data.
- Withdraw consent, resulting in account deactivation.
To exercise these rights, contact us at team@drop-in.live.
7. Children's Privacy & Compliance
Drop-in complies with Australian child protection laws, including the Privacy Act and eSafety Commission's Safety by Design principles, and aligns with global standards like COPPA. Key safety measures include:
- No private messaging.
- Live moderation and proactive filtering.
- Safety resources for users on online behaviour.
- Data privacy by default.
- Age-appropriate content.
- Parental consent and verification.
8. Changes to this Privacy Policy
We may update this Privacy Policy as needed. Any changes will be communicated to registered parents and users.
9. Contact Us
For questions about this Privacy Policy or your child's data, contact us at:
Email: team@drop-in.live